If your customers can reach you easily through WhatsApp, they’re more likely to ask questions that can lead them to make a purchase, especially if you reply quickly.īut why switch to a business account? Changing account types gives you some extra features personal WhatsApp accounts don’t provide. Two billion people use WhatsApp every month, more than any other instant messaging platform, and more than twice as many as Facebook Messenger. The reasons to use WhatsApp to communicate with customers are convenience and reach. And then we’ll look at how WhatsApp Business can help you deliver better, faster customer service and messaging. We’ll also show you how to get a free phone number that you can use for your business, so you can keep your personal and business lines separate, even on a small budget. (Hint: Business accounts have cool features that make it easier to connect with your customers.) We’ll walk through the steps to convert your personal WhatsApp account to a WhatsApp Business account. In this post, we’ll look at why you should update your WhatsApp account from personal to business.
But what happens when your business is ready to grow? That’s when you need to change to WhatsApp Business. For example, many WhatsApp users who launch a business start out using their personal WhatsApp accounts for communicating with customers who are already in their contacts list. Most people who start small businesses do so with the resources they have on hand, including their existing social media accounts.
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